How to Set Up Google Local Services Ads in Canada (Step by Step)

Local Services Ads4 min read8 sections

Electrician in a hard hat working on an electrical panel
Electrician in a hard hat working on an electrical panel
Local Services Ads setup, start to finish1Check eligibilityService and area2Build profileServices, hours, area3VerificationChecks, licences, insurance4Budget and biddingPer-lead pricing5Go liveAnswer every lead
Figure: Most businesses can finish the online setup in an hour. Verification can take anywhere from a few days to several weeks.

What Local Services Ads are

Local Services Ads are a separate type of Google ad for local service businesses. They show at the very top of the search results for eligible searches, above regular Search ads, and include your rating, review count, hours and a verification badge.

Example: Local Services Ads appear above everything else, with reviews and a verification badge. Customers can call or message directly. Example businesses.

Key differences from regular Google Ads:

  • You pay per lead (a call, message or booking request), not per click.
  • You cannot choose keywords. Google matches you to searches based on your services and area.
  • Verification is required. Google checks your business, licences and insurance before you can show.
  • You can dispute some invalid leads, such as spam or services you do not offer.

For a full comparison, see Google Ads vs. Local Services Ads.

SponsoredElectricians near Toronto

Your Business

Reviews

Google Verified

Serves Toronto · Open now

10+ years in business

CallMessage

Another business

Reviews

Google Verified

Serves Toronto · Closes 6 PM

3 years in business

CallMessage

Another business

Reviews

Google Verified

Serves Toronto · Open now

5+ years in business

CallMessage

More electricians in Toronto ›

Example layout. Ranking depends on distance, reviews, response rate and hours, not only budget.

Step 1: Check eligibility

LSAs are available in many Canadian cities for a set list of categories. In Canada these include many home services (plumbers, electricians, HVAC, roofers, locksmiths, pest control, garage doors, cleaners, movers, landscapers and more) and some professional services (for example lawyers and real estate in some areas). Google adds categories over time.

  1. Go to the Local Services Ads sign-up page for Canada.
  2. Enter your business location and category.
  3. Google tells you whether LSAs are available for your service in your area.

Step 2: Build your profile

  • Business name, address and phone. Use the same details as your Google Business Profile.
  • Service area. Choose the postal codes, cities or regions you serve. Be realistic: leads from far away cost the same and close less often.
  • Job types. Select the specific services you want leads for, and turn off the ones you do not want.
  • Business hours. You only receive leads during these hours. Longer hours can mean more leads, but only if someone answers.
  • Bio, photos and years in business. These appear in your profile and affect click-through.
  • Link your Google Business Profile so your Google reviews show in your ad.

Step 3: Verification (background checks, licences and insurance)

  1. Day 1

    Submit business details

    Business registration, owner and staff information, service area.

  2. Days 1–14

    Background checks

    For the business owner and, in many categories, every technician who goes to customers’ homes. Run by Google’s partner.

  3. Days 1–14

    Licence check

    Trade licences where required: for example ESA licence for Ontario electrical contractors, RBQ licence in Quebec, TSSA for gas work in Ontario.

  4. Days 1–14

    Insurance check

    Proof of general liability insurance, usually a certificate listing your business name.

  5. When approved

    Badge and go live

    Your profile shows the Google Screened or Google Guaranteed badge and can start serving.

Figure: Typical verification steps. Timing varies by category, province and how quickly documents are provided.
  • Upload clear documents with the exact legal business name matching your application.
  • Check that licences and insurance are current and will not expire soon.
  • Respond quickly to background-check emails. Unfinished checks are the most common cause of delay.
  • Professional services such as lawyers may need licence verification with their provincial law society rather than background checks.
What Google checksTypical documentsTip
BusinessBusiness registration or licenceName must match your application exactly
Owner and staffBackground checks through Google’s partnerReply to check emails quickly
Trade licenceESA, TSSA, RBQ, Technical Safety BC (by trade and province)Check expiry dates first
InsuranceGeneral liability certificateListing your legal business name
ReviewsLinked Google Business ProfileAsk recent customers before launch

Step 4: Set your budget and bidding

You set a weekly budget and pay only for valid leads. Lead prices vary by service and city. An emergency plumbing lead in Toronto will usually cost more than a house cleaning lead in a smaller city.

Maximize leads

  • Google sets the bid per lead
  • Easiest to start with
  • Aims to get as many leads as possible within budget

Set per-lead bid

  • You set a maximum bid per lead
  • More control over cost
  • May reduce volume if bids are low

Start with a budget that can realistically buy at least 10–20 leads per month, so you have enough data. Review cost per lead and booked jobs after four to six weeks. See what Google Ads costs in Canada for typical ranges.

How LSA ranking works

What influences your Local Services Ads rankingDistance to the customerMajorReviews (count and rating)MajorResponsiveness to calls and messagesMajorBusiness hoursImportantBudget and bidImportantComplaints or suspensionsNegative factor
Illustration: Google lists these as factors. Relative importance here is illustrative. You can improve most of them without spending more.
  • Reviews are the biggest factor you control. See how to get more Google reviews.
  • Responsiveness: answer calls, return missed calls and reply to message leads quickly.
  • Hours: only list hours when someone answers.
Roofer in hi-vis working on a shingle roof
Roofer in hi-vis working on a shingle roof

Managing leads and disputes

Every call, message and booking appears in the LSA app or dashboard. For each lead:

  1. Answer or reply quickly. Missed leads hurt your ranking and your wallet.
  2. Mark the lead as booked, or archive it.
  3. If it is not a valid lead, dispute it. Common valid reasons include spam, a service you do not offer, a location outside your area, or a job-seeker calling. Google reviews each dispute and credits approved ones.
Local Services Ads Leads Example account
All leadsLast 7 daysMark as booked
Lead typeJob typeAreaStatus
Phone callDrain cleaningEtobicokeBooked
MessageWater heater repairNorth YorkCharged
Phone callJob outside serviceBarrieCredited by Google
BookingLeak repairScarboroughBooked
Phone callSpam call—Credited by Google

Example leads. We review every lead, mark booked jobs and check that invalid leads were credited.

Local Services Ads setup checklist

Before and after you go live:

  • Eligibility confirmed for your category and city
  • Business details identical to your Google Business Profile
  • Service area limited to where you want to work
  • Only profitable job types turned on
  • Hours set to when someone answers
  • Background checks, licences and insurance submitted
  • Google Business Profile linked for reviews
  • Weekly budget set for at least 10–20 leads a month
  • Every lead answered quickly and marked as booked or disputed
  • Review system running to keep reviews coming in

Want help? See our Local Services Ads management service.

About this guide

Written by the PPC Pros Canada team, who build and manage Google Ads, Local Services Ads and Facebook ads for Canadian businesses. We update our guides when Google or Meta change their platforms. This guide is general information, not legal or tax advice.

Frequently asked questions

How long does Local Services Ads verification take in Canada?

Often one to three weeks, but it varies by category and how quickly background checks, licences and insurance documents are completed.

How much do Local Services Ads cost per lead?

It depends on the service and city. You set a weekly budget and pay for valid leads. Emergency and high-value services cost more per lead.

Can I choose keywords for Local Services Ads?

No. Google matches your ad to searches based on the services and service area you select in your profile.

What is the difference between Google Screened and Google Guaranteed?

Both show that Google has verified the business. Google Guaranteed is typically used for home services and Google Screened for professional services. Availability and names vary by country and category.

Can I get refunded for bad leads?

You can dispute leads that are invalid, such as spam or services you do not offer. Google reviews disputes and credits approved ones.

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